The Hyatt group in Chicago hands its digital and AI to Danny Miles, formerly of Under Armour and Nike

The Hyatt group has handed its digital, data and artificial intelligence portfolio to Danny Miles, former Chief Technology Officer of Under Armour. Announced on 9 November 2026 in Chicago, where the group is headquartered, his arrival as Chief Digital & Information Officer comes with a new organisation called Digital and Technology.

A new seat on the leadership team

Hyatt has brought its digital and technology teams together into a single organisation, Digital and Technology, and has put Danny Miles, already in post, in charge of it. He joins the Senior Leadership Team, the group’s executive committee, and reports to Mark Vondrasek, Chief Commercial Officer.

From AI to cybersecurity, seven fronts

His remit covers seven areas: digital products and experiences, engineering, infrastructure, enterprise technology, data, artificial intelligence and cybersecurity. Hyatt has set him three goals: to accelerate the technology modernisation of the group, to strengthen hotel operations and to deliver more personalised experiences across all its brands.

89 million euros already delivered to hotels

According to Hyatt, its personalisation tools, powered by data and AI, have generated more than 89 million euros (100 million US dollars, at the ECB rate of 10 November 2026) in incremental booking revenue for the group’s hotels.

The group has also developed its own AI-powered tools, which give hotel general managers insights across their entire operations.

25 years in tech, from Nike to Under Armour

Danny Miles has spent more than 25 years leading global technology teams. At Under Armour, the American sportswear brand, he led a multi-year transformation of the entire technology organisation, from e-commerce to loyalty programmes, through to AI applied to demand forecasting.

He was previously Chief Technology Officer of Dollar Shave Club, the subscription razor brand. Earlier, as Vice President of Direct-to-Consumer Technology at Nike, he led the cloud migration strategy for its e-commerce and mobile apps. At International Game Technology, he led the design of the industry’s first server-based casino gaming system.

Why Hyatt is betting on technology

In the press release issued by Hyatt on 9 November 2026, Mark Vondrasek says: “We are entering a new era in how technology will shape the hospitality industry, and Hyatt intends to be at the forefront of that transformation. We’ve already made significant and meaningful investments in modernizing our systems platforms and putting AI to work across the business. Danny brings the vision, technical expertise and experience to fundamentally advance how we operate, develop products and deliver value for our colleagues, guests and owners. His appointment represents a defining investment in Hyatt’s future and our ambition to shape the next generation of hospitality.”

Danny Miles adds: “Hyatt has a unique opportunity to bring the best of modern consumer technology into hospitality while staying true to its purpose of care. Hyatt has already made meaningful progress, and I’m excited to work with the talented teams across Hyatt to build on that foundation. From the systems that support our hotels to the digital experiences that connect us with guests, our focus will be on making technology a more powerful part of how Hyatt cares for people and grows its business.”

More than 1,500 hotels in 84 countries

As of 30 September 2026, Hyatt had more than 1,500 hotels and all-inclusive properties in 84 countries across six continents, from luxury, with Park Hyatt and Alila, to economy (see the 36 Hyatt brands ranked). This month, we also covered the appointment of Stephen Ho to head Asia Pacific and that of Karan Singh Nagra at the Hyatt Regency Dehradun, in India.